Refund Policy

1. Universal 14-Day Refund

MB Capitals offers a universal 14-day refund window from the date of purchase, available to all customers regardless of jurisdiction. If you decide within 14 days that the Service is not for you, email refund@mbcapitals.com and we will refund the full amount paid (€1,950) to your original payment method.

You do not need to give a reason. We do not run a survey, ask you to justify, or attempt to talk you out of it.

2. Express Consent + Digital-Content Acknowledgement

By completing checkout, you explicitly:

• Provide express consent to immediate performance of the digital-content portion of the Service (Blueprint documentation + course access);
• Acknowledge that this consent does not forfeit your 14-day refund right under this policy. The refund right applies regardless of whether you have accessed digital content, watched videos, or participated in community channels.

We grant the 14-day window unconditionally. After 14 days, no refund is available except as described in Sections 4 and 6 below.

3. How to Request a Refund

1. Email refund@mbcapitals.com from the email address you used at checkout.
2. Subject line: “Refund Request — [your name]”
3. Body: include your Stripe transaction ID (visible on your receipt) and the date of purchase. No reason is required.
4. We acknowledge within 24 hours and process the refund within 7 business days.
5. Your access to the Skool community, Blueprint documentation, and course materials is revoked simultaneously with the refund being issued.

4. After 14 Days

After the 14-day window closes, refunds are not available under this policy. The trade is: by day 14 you have full access to the Blueprint, the video course, the community, and at least one 1-on-1 coaching session — enough to know whether the Service fits you. After that point, MB Capitals cannot rescind delivered digital content or hours of coaching time already invested.

Exception — material breach by MB Capitals: if MB Capitals materially fails to deliver the Service as described in our Terms of Service (e.g., total non-availability of coaching, removal of all course content, etc.), you may request a pro-rata refund of un-delivered components within 30 days of the breach. Email refund@mbcapitals.com with details.

5. Refunds for Geographic-Eligibility Mismatch

MB Capitals is sold worldwide outside the European Union and European Economic Area. If a purchase is detected from an excluded jurisdiction (Germany, any other EU member state, or EEA states Iceland, Liechtenstein, or Norway), we will automatically refund the full amount within 72 hours and revoke access. You will be notified by email. This is not a discretionary decision and not subject to the 14-day-window logic.

6. Statutory Rights by Jurisdiction

The 14-day universal refund described above is offered in addition to — and never in derogation of — your statutory consumer rights under the law of your country of residence. Where applicable law grants you stronger rights than this policy, the stronger rights apply.

United States

If you are a resident of California, Civil Code § 1789.3 requires us to provide certain consumer-rights notices. The Service is provided by Maximilian Bossow; complaints regarding the Service may be referred to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at +1 (800) 952-5210.

Other US states do not have a federal “cooling-off period” for online digital-services purchases beyond the 14-day window we voluntarily provide.

United Kingdom

Your statutory rights under the UK Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are unaffected by this policy. The Act guarantees that services must be provided with reasonable care and skill, within a reasonable time, and for a reasonable price where price is not agreed upfront.

Australia

Your rights under the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010 (Cth)) are unaffected by this policy. Our services come with consumer guarantees that cannot be excluded — including that they will be rendered with due care and skill, fit for the purpose disclosed, and provided within a reasonable time. You are entitled to a refund or replacement for major failures and to compensation for other reasonably foreseeable loss or damage.

Canada

Your rights under your provincial consumer-protection legislation are unaffected by this policy. This may include Ontario’s Consumer Protection Act, 2002, British Columbia’s Business Practices and Consumer Protection Act, Quebec’s Consumer Protection Act (which provides cooling-off rights for distance contracts), Alberta’s Consumer Protection Act, and equivalent provincial statutes.

Other jurisdictions

If you are a resident of a jurisdiction not listed above (e.g., Switzerland, Japan, Brazil, India, South Africa, or any other country we serve outside the EU/EEA), your applicable consumer-protection statutes apply in addition to the universal 14-day refund policy. Where local law provides stronger consumer rights than this policy, the stronger rights prevail. Email refund@mbcapitals.com if you believe local law grants you additional protections we should acknowledge specifically.

7. Chargebacks

If you have a refund concern, please contact us first at refund@mbcapitals.com — we resolve good-faith requests quickly. Initiating a chargeback with your card issuer without contacting us first may result in (a) a delayed refund process, (b) potential chargeback fees, and (c) termination of access to the Service pending resolution. Chargebacks made in bad faith (i.e., after consuming significant content) may be disputed by us with documentation of access and engagement.

8. Currency + Refund Method

Refunds are issued in EUR via Stripe to your original payment method. If your bank or card converted EUR to your local currency at purchase, the bank’s exchange rate at refund-time may differ slightly from the rate at purchase. MB Capitals refunds the full EUR amount of the original transaction; any small difference due to exchange-rate fluctuation is not compensated.

9. Updates to This Policy

MB Capitals may update this Refund Policy from time to time. The version in effect at the time of your purchase governs your refund rights. Material changes will be communicated via email to active customers.